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May 13, 2008

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Andrew McIntire

Dear Ms. Rizzo,

Thank you for choosing Things From Another World. We appreciate your business and strive to provide you with the service you deserve. I have read your blog regarding your dissatisfaction with the variant cover situation, and I am sorry to hear of your displeasure. I wanted to take a moment to clarify this policy.

We at TFAW take pre-orders and subscriptions from our customers for all titles well in advance of their release dates. For Buffy alone we have a very high volume of subscriptions and pre-orders. When we receive these copies from the publisher, they come packed together in a specific sequence, 3 normal covers then 1 variant, and repeat. We unfortunately have no way of requesting a box of exclusively variant or regular covers. There are some titles that do ship variants separately from regular covers - Buffy does not.

We actually have tried in the past to allow our customers to specify regular or variant covers for the Buffy comic. Unfortunately this caused several problems. Namely, due to the way the title is packed (3 regular, 1 variant) we ended up with a great number of boxes that had been pillaged for their variant cover issues, and several extra copies of the regular cover. Because we had removed the variant covers, we could not return the boxes to the publisher. And because we had based our order quantity on our subscriptions, pre-orders, and a reasonable amount to cover our post-release customers - we ended up with hundreds of excess copies.

As you can imagine the cost associated with this was considerable. It also caused displeasure on the part of the publisher, as they did not want the regular and variant covers solicited separately. As a rule, most retailers when faced with this situation price the variant cover 2 to 3 times greater than the MSRP to cover the cost of the three extra (regular cover) copies they must purchase. We don’t do that. In fact we take 20% off the MSRP for pre-orders. This way, whether you are lucky enough to get a variant (which I know you do not particularly like, but which many of our customers love) or whether you receive a regular cover – you get it at one fair price. We would not be able to maintain this pricing structure were we to embrace the ‘order 4 to get 1’ practice used by many other retailers.

There are some titles which solicit variant covers separately from the regular covers, and some which do not. Buffy just happens to be one of the latter. For customers, such as yourself, who do favor one over the other, we've attempted to enable you to be able to guarantee you receive the one you want as easily as we can, without gouging everyone’s prices, by letting you know that you have a 1 in 4 chance of getting a variant and that to absolutely, positively guarantee you get a regular cover, you must buy two copies. It is not a perfect solution, but given the limitations imposed on us by the publisher, it is the most accurate way we can convey this information to our customers.

We certainly do not stipulate that you must order two copies to receive a regular cover to exploit or inconvenience our customers, and I apologize if you have been left with this impression, and for your displeasure as a whole.

Thank you again for choosing Things From Another World as your Buffy source. We are grateful for your business and hope that, despite your dissatisfaction with the variant policy, you will continue to allow us to be of service. If there is any further way I can be of service please don’t hesitate to contact me.

Best Regards,


Andrew McIntire
Things From Another World

Liz

Hi Andrew,

Hey, I hear you. I didn't really mean to be coming down on Things From Another World - I'm glad I can order my comics online!

This post was more about, as someone relatively new to comics, the fact that the publisher sets this whole situation up like this really bites. And uses a lot of paper. And leaves me with a lot of extra comic books. It's frustrating, but if I couldn't order online, I'd never be able to keep up and make sure I didn't miss any.

Liz

Oh, I know, Shrew. I *totally* love those cards!

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